Refund policy
Return & Refund Policy
At Tokens, we want you to be satisfied with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
To request a return or replacement:
- Contact us at [email address] with your order number.
- Share clear photos/videos of the product and packaging if the item is damaged or incorrect.
- The product must be unused and in its original packaging.
Approved returns will be processed after inspection. Refunds, where applicable, will be issued to the original payment method.
Non-returnable items: Products that have been used, damaged after delivery, or returned without original packaging may not be eligible for return.